Our Commitment to Your Privacy
In the Field Media ("we," "us," or "our") is committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you make purchases from the In the Field Audio Bible shop.
Information We Collect
Purchase Information
- Contact Details: Name, email address, billing address
- Payment Information: Credit card details, billing information (processed securely through Stripe)
- Order Details: Products purchased, purchase date, order amount
- Communication Records: Customer service interactions, support requests
Automatically Collected Information
- Website Usage: Pages visited, time spent on site, browser type
- Device Information: IP address, operating system, device type
- Cookies: Small files stored on your device to improve website functionality
How We Use Your Information
Order Processing
- Process and fulfill your digital product purchases
- Send order confirmations and delivery emails
- Provide customer support and technical assistance
- Maintain purchase records for tax and accounting purposes
Communication
- Send important updates about your orders
- Respond to customer service inquiries
- Share ministry updates and newsletters (with your consent)
- Provide information about new products or services
Ministry Operations
- Support our nonprofit mission and operations
- Comply with legal and regulatory requirements
- Improve our website and customer experience
How We Protect Your Information
Security Measures
- Secure Payment Processing: All payment information is processed through Stripe, a PCI-compliant payment processor
- Encrypted Data Transmission: SSL encryption protects data during transmission
- Limited Access: Only authorized personnel have access to customer information
- Regular Updates: We maintain current security protocols and software
Data Storage
- Customer information is stored securely on protected servers
- Payment details are not stored on our systems (handled by Stripe)
- Email addresses are managed through secure platforms (Give Lively, Google Mail)
- Regular backups ensure data preservation and recovery
Information Sharing
We Do Not Sell Your Information
We never sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We may share your information only in these circumstances:
- Payment Processing: With Stripe for secure payment processing
- Email Delivery: With email service providers for order confirmations and digital product delivery
- Legal Requirements: When required by law, court order, or government regulation
- Ministry Operations: With our board members and authorized volunteers for legitimate business purposes
Your Rights and Choices
Access and Control
- Email Preferences: Unsubscribe from marketing emails at any time
- Account Information: Request access to your personal information
- Data Correction: Request correction of inaccurate information
- Communication Preferences: Choose how we contact you
Data Retention
- Purchase records are maintained for tax and legal compliance (7 years)
- Email addresses are retained until you request removal
- Website usage data is retained for analytical purposes (2 years)
International Customers
European Union Customers
We serve customers in Europe, including Greece, and are working to ensure full compliance with the General Data Protection Regulation (GDPR). EU customers have additional rights including:
- Right to data portability
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to object to processing
Note: We are currently developing enhanced GDPR compliance protocols and welcome guidance from EU customers regarding their privacy preferences.
Cookies and Tracking
Cookie Usage
Our website uses cookies to:
- Remember your preferences and shopping cart contents
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Enable secure payment processing
Cookie Control
You can control cookies through your browser settings, though disabling cookies may affect website functionality.
Third-Party Services
Payment Processing
- Stripe: Handles all payment processing with industry-standard security
- Give Lively: Manages donation processing and donor information
Email Services
- Google Mail: Handles customer service communications
- PodPage: Manages website contact forms and newsletters
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify customers of significant changes via email or website notice.
Ministry Context
As a 501(c)(3) nonprofit organization, we are committed to using your information responsibly to support our mission of providing audio Bibles to remote communities worldwide. Your trust is essential to our ministry.
Contact Us
For questions about this Privacy Policy or to exercise your privacy rights:
- Email: [email protected]
- Phone: +1 (307) 218-9387
- Mail: In the Field Media, 30 N Gould St, Suite #34195, Sheridan, WY 82801, USA
Response Time: We will respond to privacy-related inquiries within 30 days.
In the Field Media is a 501(c)(3) nonprofit organization. Tax ID: 87-2226015
This Privacy Policy was last updated on September 11, 2025